The Namo Bharat Connect App has become a one-stop solution for passengers of the Delhi–Meerut RRTS, making ticket booking and travel more convenient. Among its many features, one of the most useful is the Loyalty Points (LP) system, which allows commuters to earn points for every ticket purchase. These points can later be redeemed for future journeys, giving regular travelers extra savings.
If you are wondering how the loyalty system works, how to check your balance, or how to redeem your points, here’s a complete guide with all the details explained simply.
What Are Namo Bharat Loyalty Points?
Loyalty Points (LP) are reward credits earned by passengers when they purchase tickets using the Namo Bharat Connect App. Each time you buy a journey ticket, you automatically collect LP in your account. Later, these points can be redeemed to purchase train tickets, making travel more affordable.
- Earning Rule: 1 Loyalty Point for every ₹1 spent.
- Value of LP: 1 LP = ₹0.10 (10 paise).
For example, if you buy a ticket worth ₹100, you will earn 100 LP, which is equal to ₹10 in value.
How to Check Loyalty Points Balance
You can check your loyalty points directly in the Namo Bharat Connect App:
- Open the app and log in with your registered account.
- Go to My Account.
- Tap on the Loyalty Points section.
- Your total earned, redeemed, and available points will be displayed.
How to Redeem Loyalty Points
Redeeming your loyalty points is simple:
- Loyalty Points can be redeemed while booking a journey ticket.
- On the Booking Confirmation screen, you will get the option to apply Loyalty Points.
- Once applied, the ticket amount is reduced accordingly.
⚠️ Note: You cannot use partial digital payment and LP together. Tickets can only be purchased using one method—either full digital payment or full LP redemption.
Rules for Using Loyalty Points
Here’s a quick summary of the rules and conditions for earning and using Loyalty Points:
| Particulars | Details |
| Minimum Ticket Value | ₹30 per ticket required for redemption |
| Minimum Points for Redemption | 300 LP |
| Value of LP | 1 LP = ₹0.10 (10 paise) |
| Earning Rule | 1 LP earned for every ₹1 spent |
| Expiry | 12 months (from the day points are earned) |
| Transferability | Not transferable, only usable by account holder |
| Refund Policy | Once redeemed, LP cannot be refunded |
| Redemption Mode | Only through mobile number linked to Namo Bharat Connect App |
Validity & Expiry of Loyalty Points
- Loyalty points are valid for 12 months from the date they are earned.
- If not used within this period, they expire automatically at the end of the calendar day.
- Expired points cannot be restored.
Customer Support for Loyalty Points
If you face any issues regarding loyalty points—such as balance not showing, redemption problems, or account issues—you can reach out to customer support:
📧 Email: customercare@ncrtc.in
📞 Helpline: 080 696 51515
FAQs on Namo Bharat Loyalty Points
1. How can I check my loyalty points balance?
You can check your balance under the “Loyalty Points” section in the My Account page of the Namo Bharat Connect App.
2. What happens if I don’t use my loyalty points?
Unused points remain in your wallet until their expiry. After 12 months, they automatically expire if not redeemed.
3. What if I book a ticket using loyalty points but don’t travel?
Loyalty Points once redeemed cannot be refunded, even if the ticket remains unused.
4. Is it mandatory to have a mobile number to redeem LP?
Yes, you must have a registered mobile number. If you earned points using an email ID, redemption can only happen after linking your mobile number.
5. What is the minimum transaction amount for using loyalty points?
The minimum ticket amount must be ₹30 or more to apply Loyalty Points.
6. Why can’t I redeem my loyalty points?
If your balance is less than 300 LP, you cannot redeem them for tickets.
7. Can I transfer loyalty points to another account?
No, loyalty points are non-transferable and can only be used by the account holder who earned them.
8. How do I redeem loyalty points?
During ticket booking, go to the Booking Confirmation screen in the app and select the option to apply LP.
Final Words
The Namo Bharat Loyalty Points Program is a great way for frequent commuters to save money while enjoying fast, safe, and eco-friendly travel. With simple rules, easy redemption, and transparent tracking through the Namo Bharat Connect App, passengers can make the most of every journey.
If you travel regularly on the Delhi–Meerut RRTS, keeping track of your loyalty points and redeeming them smartly can reduce your overall travel costs significantly.
