The Delhi–Meerut RRTS (Namo Bharat Train) has become one of the most important lifelines for daily commuters. With thousands of passengers traveling every day, it’s natural that items like wallets, mobiles, laptops, or bags may sometimes get misplaced. To ensure passenger safety and convenience, the Lost & Found system of Namo Bharat has been designed to handle such cases quickly and responsibly.
If you ever lose your belongings while traveling on the Delhi–Meerut Rapid Rail, here’s everything you need to know about the Lost & Found process, claim procedure, and helpline details.
What to Do If You Find an Unattended Item
- Any unattended or abandoned item found inside Namo Bharat trains or station premises should be reported immediately.
- Passengers can inform:
- Station staff
- Security staff
- Train attendants
- Customer Care Centre
- Or call the helpline: 080 696 51515
- Important: Do not touch or open any suspicious or unattended item for safety reasons.
The Lost Property Office (LPO) team records and collects such items and makes all reasonable attempts to return them to the rightful owners.
Procedure for Claiming Lost Items
To ensure the return of items to the correct owner, the Lost & Found process follows a strict verification system.
| Step | Requirement |
| 1. Proof of Travel | Valid ticket, smart card, or booking record. |
| 2. Item Description | A detailed description of the lost item to match with the found record. |
| 3. ID Proof | Government-issued photo ID (Aadhaar Card, Passport, Driving License, or Voter ID). |
| 4. Claim Location | Lost Property Office at Ghaziabad RRTS Station. |
| 5. Claim Period | Must be claimed within 180 days from the date of loss. |
| 6. Disposal of Unclaimed Items | After 180 days, items may be disposed of, and no claims will be entertained. |
👉 Note: The Lost & Found service is completely free of charge. Beware of any person or agency demanding payment in the name of Namo Bharat.
Why This System Matters
With lakhs of passengers expected daily once the corridor is fully operational, misplaced belongings are common. The NCRTC has ensured a transparent and passenger-friendly Lost & Found system to:
- Build trust and confidence among commuters
- Ensure safety by preventing suspicious items from being mishandled
- Return valuable belongings like wallets, mobiles, laptops, and IDs to rightful owners
FAQs on RRTS Delhi–Meerut Lost & Found
Q1. Where is the Lost & Found office of Namo Bharat Train?
The Lost Property Office (LPO) is located at Ghaziabad RRTS Station, where passengers can claim their lost items.
Q2. How long do I have to claim my lost item?
You must claim your lost item within 180 days of losing it. After this period, the item may be disposed of and no further claims will be entertained.
Q3. What documents are required to claim lost property?
You need to provide:
Proof of travel (ticket, booking confirmation, or pass)
A detailed description of the lost item
A valid government-issued photo ID (Aadhaar, Passport, Voter ID, Driving License)
Q4. Is there any fee for using the Lost & Found service?
No, the Lost & Found service provided by Namo Bharat is completely free. Any person or party asking for charges is unauthorized.
Q5. What should I do if I find a suspicious or unattended item?
Do not touch it. Immediately inform station staff, security, or call the helpline at 080 696 51515.
Final Words
The Lost & Found service of the Delhi–Meerut Namo Bharat Train reflects NCRTC’s commitment to passenger safety and convenience. With a dedicated system at Ghaziabad Station and a clear claim process, commuters can travel with confidence knowing that misplaced items have a good chance of being returned.
So next time you travel on the Delhi–Meerut RRTS, remember the helpline and procedure — it could save you or someone else a lot of stress.
